Reference

The Terms That Cover Your Account With Us

These terms are the agreement between you and qq77710: what you accept when you open an account, how your wallet works, and what we expect from each other afterwards.

Accepted at sign-upCovers wallet useUpdated in writingBangladesh readers
qq77710 The Terms That Cover Your Account With Us
ASK BEFORE YOU ACT

Where to Take a Terms Question

A terms question is easier to settle before you act than after. If you are unsure whether a second wallet is allowed, or how a name mismatch on a Rocket transfer will be treated, ask us first and keep the reply. Our Bangladesh support desk handles account and wallet queries through the channels below, and the team can point you to the exact clause behind a decision.

Team online

Live chat from your wallet

Open your account menu, tap help, and start a chat. The agent sees your profile and any pending deposit, so you don't have to retype transaction IDs.

Email for written answers

Send the question and your registered number to our support inbox. Written replies are useful when you need a record of what was agreed about a payment.

Escalate a closed decision

If a wallet hold or account decision doesn't match these terms, reply on the same thread and ask for a review. Keep screenshots of the bKash or Nagad message.

HOW WE APPLY THEM

Data, Access and Changes Under These Terms

Applying these terms means handling your account data carefully and telling you what we hold. We keep your registration details, transaction history and login records because wallet checks and dispute reviews need them, and we store only what those purposes require. Access to that data sits with staff who work on accounts and payments. You can request a copy of your details, ask for a correction, or close the account by writing from your registered address; we confirm the request and explain what we keep afterwards for legal and audit reasons.

Account security duties

Your password and one-time codes are yours to keep private. We never ask for them in chat, and a request that arrives that way isn't from us.

What we retain and why

Registration data, deposit records and login history stay on file while your account is open, then for the period local record-keeping rules require.

Cookies on this site

Session cookies keep you signed in; analytics cookies show which pages load poorly on mobile. You can clear them in your browser at any time.

Requesting a change

Write from your registered email to ask for a data copy, correction or closure. We verify identity first, then confirm the outcome in writing.

Terms & Conditions, Answered Plainly

The questions we field most often about these terms, answered in the same plain wording we use in the document itself. If yours isn't here, our support desk will point you to the relevant clause.

Yes. Ticking the box at sign-up means you accept these terms, so read them first. Continued use of your wallet after a written update counts as accepting the new version.

No. One account per person is a core condition. A second profile, or a login shared with a friend, can lead to a wallet hold while we review both accounts.

The deposit may be held while we match the sender name to your profile. Send from a wallet registered in your own name to avoid the delay entirely.

We publish the revised text on this page and contact you before a material change takes effect, so you have time to review it and decide whether to continue.

Yes. Request closure from your registered email, and we verify the wallet first. Any remaining balance is settled to a payment method in your own name before the account is shut.

That depends on where you live and which entity operates your account. We state the applicable position in your account records, and access always depends on your local law and eligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.